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Business & Professional Development

Conflict Resolution


Description
By the end of this course you should be able to recognise sources of conflict, identify signs, understand the importance of resolving conflict and apply de-escalation techniques to manage conflict constructively.
Content
  • INTRODUCTION
  • IMPORTANT MESSAGE OF COURSE EXPIRATION
  • COI Declaration Statement.
  • A few words about this course.
  • Familiarise yourself with eTaleem platform.
  • Learn to navigate through this course.
  • More fun with the eTaleem mobile application.
  • MODULE 1
  • Understanding Conflict
  • MODULE 2
  • Resolving conflict at Work
  • SURVEY
  • Course Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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