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Business & Professional Development

Office Administration for Clerks and Secretarial Staff


Description
Secretarial, administrative, and clerical roles in HMC are critical to ensuring that HMC provides the best care always to our patients. The learning goal for this course is to improve your understanding and application of key administrative processes and procedures to HMC standards.
Content
  • INTRODUCTION
  • IMPORTANT MESSAGE OF COURSE EXPIRATION
  • COI Declaration Statement.
  • A few words about this course.
  • Familiarise yourself with eTaleem platform.
  • Learn to navigate through this course.
  • More fun with the eTaleem mobile application.
  • MODULE 1
  • Overview
  • Telephone Best Practice
  • MODULE 2
  • Memos and Emails
  • MODULE 3
  • Filing and Information Management
  • MODULE 4
  • Oracle and HICT Gate
  • MODULE 5
  • Time Management and Ergonomics
  • Survey
  • Survey 2025
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year
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